Returns & Refund Policy

Due to the perishable nature of our pasture-raised meats, we cannot accept physical returns; however, if your order arrives damaged or compromised, we are committed to making it right through a refund or replacement.

1

Inspect Your Delivery

Please examine your package immediately upon arrival to ensure all items are present and still frozen or refrigerator-cold.

2

Document Issues

If you notice damaged packaging or temperature concerns, take clear photos of the product and the shipping label within 24 hours.

3

Contact Support

Email our team at [email protected] with your order number and the photos of the affected items.

4

Resolution Process

Our team will review your claim within 2 business days to issue a store credit, refund, or ship a fresh replacement at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing